# Support and refunds

How to contact Soku support, manage cancellation, or request a refund review without relying on unapproved email addresses.

# Support and refunds

For product support, billing questions, refund review, or help when account settings do not solve the issue, use the [Soku contact form](/contact). The form is the approved support route because it captures the context the team needs to route your request.

## Refund requests

Refunds need human review. The Soku agent can explain how to submit a request, but it should not promise an automatic refund or say that a refund has already been issued.

When you contact support, include:

- the email address on your Soku account
- your organization or brand name
- the reason for the refund request
- any relevant billing or checkout details

## Cancellation help

If you want to cancel a paid subscription, open your workspace settings and go to **Billing**, then use **Manage in Stripe** to manage or cancel the subscription. Cancellation takes effect according to the billing terms for the current period.

Use the [contact form](/contact) if you cannot access the billing settings, the Stripe portal does not work, or you need human help with a subscription change.

## What not to use

Do not use guessed support email addresses or personal founder contacts for support, cancellation, or refund requests. If a request is about privacy or legal terms, use the contact path shown on the relevant privacy or terms page instead of treating it as a product support route.