Soku AIFor product support, billing questions, refund review, or help when account settings do not solve the issue, use the Soku contact form. The form is the approved support route because it captures the context the team needs to route your request.
Refund requests
Refunds need human review. The Soku agent can explain how to submit a request, but it should not promise an automatic refund or say that a refund has already been issued.
When you contact support, include:
- the email address on your Soku account
- your organization or brand name
- the reason for the refund request
- any relevant billing or checkout details
Cancellation help
If you want to cancel a paid subscription, open your workspace settings and go to Billing, then use Manage in Stripe to manage or cancel the subscription. Cancellation takes effect according to the billing terms for the current period.
Use the contact form if you cannot access the billing settings, the Stripe portal does not work, or you need human help with a subscription change.
What not to use
Do not use guessed support email addresses or personal founder contacts for support, cancellation, or refund requests. If a request is about privacy or legal terms, use the contact path shown on the relevant privacy or terms page instead of treating it as a product support route.