Soku AIWill connecting my ad accounts get them suspended?
No. The bans you may have heard about come from AI agents wired directly into Meta or Google with raw tokens — firing high-frequency, machine-like bursts that platforms' anomaly detection flags as bot activity. Soku avoids this by design:
- Official APIs — we connect through the platforms' sanctioned Marketing APIs, not browser automation or raw personal tokens.
- Built-in rate control — API calls are paced and throttled to stay well within each platform's limits, rather than the high-frequency bursts that trigger detection.
- Human approval on live changes — budget, bid, and campaign/ad status changes require your explicit approval before they execute, so nothing that moves money or alters live delivery runs away on its own.
I don't see any data after signing in
Connect an ad account from the top-level Integrations entry in the sidebar first, and make sure the account is assigned to the brand you're currently viewing. See Connecting accounts.
My colleague can't see the same workspace
Make sure you're both in the same organization. If you each signed up separately, you created two independent organizations. One of you needs to invite the other from Settings → Members using their email. See Inviting your team.
I can't find the Connect button / can't connect an account
Connecting accounts requires organization Admin permissions. Ask your organization admin to connect it or upgrade your role.
How do I switch organization or brand?
Use Switch organization / Switch brand in the top-left corner. The same switcher also has an Organization workspace entry, which takes you to the cross-brand view — usage, ad spend, and activity for the whole organization. See Managing across brands.
What are the "Unattributed" and "Unassigned" rows in my organization usage?
They're catch-all buckets, not errors. Some usage and spend can't be tied to a live brand — usage recorded before brand attribution existed, activity from a brand you've since deleted, or an ad account that isn't assigned to any brand. Soku shows it separately rather than dropping it, so the per-brand numbers plus the bucket always add up to the total.
Why does my per-brand ad spend add up to more than the organization total?
Because an ad account assigned to several brands counts once for each of those brands, so every brand's view is complete. The organization total counts each account only once, so it's smaller than the sum of the rows.
Where do I start?
Run through the Checklist in the left nav, or follow the Quickstart end to end.