Members are managed at the organization level, and everyone in an organization shares all of its brands. Go to Settings → Members to manage members and roles (requires Admin permissions).
The most common collaboration mistake: two colleagues each sign up separately, which creates two separate organizations that can't see each other's workspace. To collaborate, one of them must invite the other into the same organization.
Invite a member
- Click Invite member in the top right.
- Enter the person's Email and choose a Role — Admin or Member (defaults to Member).
- Click Invite member to send the invitation email.
How the invitee accepts
They receive an invitation email and click the link → new users sign up, existing users sign in → they're added to your organization automatically.
Be sure to sign in with the exact email the invite was sent to. A mismatched email will prompt them to switch accounts.
Roles: Admin vs Member
| Capability | Admin | Member |
|---|---|---|
| Invite / remove members, change roles | ✅ | ❌ |
| Connect / manage integrations | ✅ | View only |
| Assign ad accounts to brands | ✅ | ❌ |
| Use chat, automations, and the dashboard | ✅ | ✅ |
Manage existing members
In the members list you can change a member's Role or click the Remove icon to remove them. Pending invitations appear under Pending invitations — click Revoke invite to cancel one.